Privacy & Cookies Policy

Bermuda Chemist Warehouse Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This policy explains how we collect, use, store, and protect your information when you use our website.

Information We Collect

We may collect and process the following types of personal information:

Account and Order Information: Name, email address, billing/shipping address, phone number, and order details.
Contact Form Information: Details you provide when you submit an enquiry.
Technical Data: IP address, browser type, device information, and cookies (see Section 4).

We do not store or process your payment details directly. All payments are securely processed through third-party providers.

We use your information to:

How We Use Your Information

Process and deliver your orders.
Manage your account and provide customer support.
Respond to enquiries submitted via contact forms.
Improve our website, services, and user experience.
Analyse website usage through cookies and analytics tools.

We only use your information for purposes consistent with the Personal Information Protection Act 2016 (PIPA) and, where applicable, the General Data Protection Regulation (GDPR).

Sharing of Information

We do not sell or rent your personal information. We may share it with:

Service Providers (e.g., IT support, analytics providers, website hosting).
Payment Processors for secure transaction handling.
Regulatory Authorities if required by law.

Cookies and Analytics

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

Essential Cookies – Required for the site to function (e.g., shopping cart, login).
Analytics Cookies – Help us understand visitor behaviour and improve the site (e.g., Google Analytics).
Preference Cookies – Remember your settings (e.g., language, location).

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Data Retention

We keep your personal information only as long as necessary to:

Fulfil the purposes described in this policy.
Comply with legal, accounting, or reporting obligations.

Your Rights

Under PIPA (and GDPR, if applicable), you have the right to:

Access the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent to processing (where consent is the basis).
Lodge a complaint with the Privacy Commissioner (Bermuda).

To exercise these rights, please contact us using the details below.

Data Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

Contact Us

For any questions about this Privacy & Cookies Policy, or to exercise your data rights, please contact:

Bermuda Chemist Warehouse Ltd
in**@*********************se.bm

Last updated 26th August 2025